📄 Privacy Policy

Last Updated: 22 April, 2026

1. Introduction

Ethan Zhang Acupuncture & Chinese Medicine (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information.

2. What Information We Collect

We may collect personal information necessary to provide healthcare services, including:

• Full name
• Date of birth
• Contact details (phone, email, address)
• Medical history and health information
• Treatment records
• Referral information (if applicable)
• Payment and billing details

3. How We Collect Your Information

We collect your information through:

• Appointment bookings (online, phone, or in person)
• Patient intake forms
• During consultations and treatment
• Communication via email, phone, or website

4. Why We Collect Your Information

Your personal information is collected for the purpose of:

• Providing healthcare services
• Assessing and managing your condition
• Maintaining clinical records
• Communicating with you about appointments and care
• Processing payments and insurance claims
• Complying with legal and regulatory obligations

5. Disclosure of Information

We may disclose your information to:

• Other healthcare providers involved in your care (with your consent)
• Health insurance providers (for claims processing)
• Regulatory authorities if required by law

We do not sell or share your personal information for marketing purposes.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored in:

• Secure electronic systems
• Paper-based clinical records

Only authorised personnel have access to your information.

7. Access and Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information

Requests can be made by contacting us using the details below.

8. Website and Cookies

Our website may collect limited information such as:

• Browser type
• Pages visited
• General usage data

This information is used to improve website performance and user experience.

9. Third-Party Services

We may use third-party services (such as online booking platforms or payment providers). These services have their own privacy policies, and we encourage you to review them.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Ethan Zhang Acupuncture & Chinese Medicine

📍 Shop 6 / 453 Fullarton Rd, Highgate SA 5063
📞 0433 161 121
📧 ethanztcm@outlook.com

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.